Wunderlich-Malec is committed to providing you with the highest quality support for your operations. We pride ourselves on being available on-demand, so you can keep your production flowing and limit downtime. Our customers can call in and often talk to the same engineer that provided the initial project engineering, years or even decades earlier. And our ability to retrieve project files from our electronic storage system has allowed us to help customers restore program installations after disasters. Our wide range of sustaining support services include:

• Normal business hours support. Customers can call in during office hours and receive priority response. We understand the need to keep production up and will adapt priorities to provide timely response.
• 24/7 on-call. For critical plant operations, we can dedicate our engineering staff to provide 24/7 on-call service. We promise to provide a site or dial-in response within two-hours from the initial call.
• Custom support. For plant maintenance or project installations requiring downtime scheduling, Wunderlich-Malec can provide a custom 24/7-support agreement tailored to the specific needs of your plant and situation. This allows for cost effective support when you need it most.

We also provide design and set-up of WAN connectivity to your plant sites, allowing even more cost-effective and timely support. Our ability to “dial-in” directly to a plant is highly valued by our customers, because it makes us an on-demand extension of the site maintenance staff.

Successful projects and satisfied customers drive repeat business, which is the key component of our business model. We believe our ability to provide support directly to plant sites, with engineering staff that are intimately familiar with the site architecture, is critical to our clients’ success.